Welcome our new employee!

Posted in Latest News on September 30, 2020.

ELI (Enforcement – Licensure – Information) is MQA’s new artificial intelligence system that will be transforming the customer service MQA provides by enabling the workforce to deliver exceptional service to our customers through online chat.

ELI is designed to answer common questions in a variety of different areas. Some areas include: licensure requirements, renewal requirements, fees, contact information, background screening, public records, and more.

If ELI cannot answer your question, he will ask you if you would like to be transferred to a live agent within the department. The live agent will be able to see the entire chat with ELI and help continue the conversation to help resolve your question quickly.

ELI will continue to learn from each question that gets sent to a live agent so in the future, he will be able to answer those questions.

Frequently Asked Questions:

When can I chat?

ELI is available 24/7/365. ELI is here to help during and after traditional business hours. Many of our customers work long shifts and still need to contact the department, ELI is here to help during any time of the day.

What does ELI do?

ELI is designed to answer commonly asked questions from our customers. ELI has studied the website, past calls, and past emails to determine which questions customers frequently ask.

What if ELI can’t answer my question?

ELI will transfer you to a live agent within the department, unless after core business hours of 8-6pm est. ELI will then learn from your questions so in the future, he will be able to answer them and not have to transfer you to a live agent.

Do all board websites have ELI?

Not yet, the department is currently onboarding ELI for each board website. Please check back later to see if ELI is your new employee.

I do not want to chat, I want to call, how do I do this?

Please ask ELI, he will help you find the correct contact information for your issue.



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